Effective Date: 1st March 2025

1. Introduction

Morten Isnes Coaching (“we,” “our,” or “us”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services, including coaching programs, online courses, and digital content.

By engaging with our services, you agree to the collection and use of your personal data as described in this policy.

2. Information We Collect

2.1 Personal Data You Provide

• We collect personal information that you voluntarily provide, including when you:

• Sign up for coaching services, courses, or other programs.

• Complete a quiz or assessment.

• Communicate with us via email, phone, or website forms.

• Make a payment or subscribe to marketing communications.

This may include:

• Name

• Email address

• Phone number

• Payment details (processed securely via Stripe)

• Quiz responses and coaching-related information (where applicable)

2.2 Automatically Collected Data

When you visit our website or use our services, we may collect technical data, such as:

• IP address

• Browser type and settings

• Device information

• Website usage patterns (e.g., pages visited, time spent on site)

This helps us improve our services and enhance your experience.

3. How We Use Your Data

We process your personal data for the following purposes, in accordance with GDPR legal bases:

• Providing Our Services – To deliver coaching sessions, manage bookings, and provide digital products (Legal Basis: Contractual Necessity).

• Processing Payments – To facilitate transactions and prevent fraud (Legal Basis: Contractual Necessity & Legal Obligation).

• Communication – To respond to inquiries, send updates, and provide support (Legal Basis: Legitimate Interest).

• Marketing & Newsletters – To send marketing emails and newsletters (Legal Basis: Legitimate Interest for existing clients; Consent for new subscribers).

• Service Improvement – To analyse service usage and enhance our offerings (Legal Basis: Legitimate Interest).

• Legal & Regulatory Compliance – To comply with applicable laws and financial record-keeping obligations (Legal Basis: Legal Obligation).

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

4. Data Retention

We retain personal data only as long as necessary for its intended purpose:

• Client records: Retained for seven years (for regulatory purposes if applicable).

• Payment and transaction data: Retained for six years (for tax and accounting compliance).

• Marketing contacts: Retained until you unsubscribe or remain inactive for two years.

• Coaching notes and quiz responses: Retained for up to three years after your last interaction with us.

After these periods, your data is securely deleted or anonymised.

5. Sharing & Data Transfers

We do not sell, rent, or trade your personal data. However, we may share data with:

• Third-Party Service Providers (bound by strict data protection agreements):

• Payment Processing: Stripe

• Client Management & Email Services: GoHighLevel (GHL)

• Secure Note Storage: Notability

• Legal & Regulatory Authorities – If required by law or to enforce our rights.

If data is transferred outside the UK/EU, we ensure it is protected by Standard Contractual Clauses (SCCs) in line with GDPR.

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Access & Correction – Request a copy of your data and correct inaccuracies.

• Deletion – Request deletion of your data where applicable.

• Processing Restrictions – Ask us to limit how we use your data.

• Objection – Opt out of marketing communications at any time.

• Data Portability – Request a copy of your data in a commonly used format.

• Withdraw Consent – If processing is based on consent, you can withdraw it at any time.

To exercise these rights, contact us at

[email protected]

.

If you are unsatisfied with our response, you have the right to lodge a complaint with the

Isle of Man Information Commissioner

(www.inforights.im).

7. Data Security

We take data security seriously and implement measures such as:

• Secure servers and encryption protocols

• Password-protected client notes

• Access controls and authentication measures

While we strive to protect your data, no online service is 100% secure.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

9. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email:

[email protected]

Website:

www.mortenisnes.com